Refund policy
Return & Refund Policy
We follow a Strict Open Box Delivery Policy to ensure complete transparency and prevent misuse.
📦 Open Box Delivery (Mandatory)
At the time of delivery, the customer must open the package in the presence of the delivery agent and carefully inspect the product for:
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Correct item received
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Physical damage
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Missing parts or accessories
❌ Damaged or Missing Product
If the product is damaged, broken, or any item is missing:
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Do not accept the delivery
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Request the delivery agent to mark the order as “Damaged in Transit / Open Box Rejected”
⚠️ Important:
Orders accepted despite damage or missing items will not be eligible for return or refund under any circumstances.
🚫 After Delivery – No Return / No Refund
Once the order is accepted after open-box delivery, no return or refund requests will be entertained for:
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Minor defects, scratches, or cosmetic issues
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Damaged or tampered packaging
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Change of mind or dissatisfaction with the product
💰 Refund Process
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Refunds are initiated only when the delivery is rejected during open box inspection
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Refund timeline: 5–7 working days after return verification